JNR Hotels
Company: JNR Hotels
Location: New England
Portfolio: 15 hotels (Marriott, Hilton, Choice, Best Western)
Customer Since: 2019
Products Used: Accounting, Labor
The Challenge
As JNR Management expanded, its desktop tools couldn’t keep up. QuickBooks and off-the-shelf software created disconnected data, slow reporting, and no real-time visibility.
“Everything was fragmented. We didn’t have real-time access to our data very quickly. Managers had to request P&Ls be emailed to them. It was manual, cumbersome, and time-consuming.”
— Jignesh Patel, President & CEO, JNR Management
The lack of standardized reporting and hotel-specific tools made it harder for teams to work efficiently and make timely decisions. Financial closes stretched to six weeks, hotel managers couldn’t track performance mid-month, and growth exposed the limits of systems not designed for hospitality.
The Switch
After evaluating multiple vendors, JNR chose Inn-Flow for its intuitive interface, hospitality-specific accounting, and scalability.
“I come from a software engineering background, so I wanted something that not only worked for hotels but was designed well: something that would scale and be easy for my entire team to use. Inn-Flow checked all those boxes.” — Jignesh Patel, President & CEO, JNR Management
Starting with one hotel, JNR rolled out Inn-Flow portfolio-wide within six months. The onboarding team handled every data migration and training session, ensuring a smooth transition.
“It was nerve-wracking to change accounting systems, but the Inn-Flow team did a great job. Within a couple of weeks, we were able to move the first hotel into Inn-Flow very easily, and the data and reporting was all fantastic.” — Jignesh Patel, President & CEO, JNR Management
The Results
With Inn-Flow, JNR cut manual work in half and gained a unified view of its operations.
- 50% faster close across the portfolio
- Better productivity at the hotel level with clearer labor visibility
- Earlier insights for corporate leaders to correct course
- Streamlined workflows that saved time and reduced stress
“Before automated payments, we were printing and mailing hundreds of checks every week. Now, we process payments with just a few clicks. It improved productivity and saved a lot of time immediately.” — Jignesh Patel, President & CEO, JNR Management
Why It Matters
By moving away from fragmented desktop systems, JNR gained the time and clarity needed to focus on growth. What once required weeks of manual effort now happens in days with automated processes that scale alongside the company’s portfolio.
“Inn-Flow has truly changed the way we do business. It gives us the accuracy, efficiency, and visibility we need to run 15 hotels like one connected operation.”
“I absolutely recommend Inn-Flow. It really improves your business workflow and saves you time. So, it really is a no-brainer.”
— Jignesh Patel, President & CEO, JNR Management
