IPD Hospitality

Company: IPD Hospitality 

Location: 19 US States

Portfolio: >40 properties

Customer Since: Returned 2024

Products Used: Accounting · Labor · Payroll 

The Challenge 

IPD Hospitality operates more than 40 hotels across 16 states — a diverse portfolio spanning Hilton, IHG, Marriott, and independent brands. As the company continued to grow, so did the complexity of managing labor, payroll, and accounting across properties. 

What IPD needed was one connected system — not another tool — that could bring its teams together and deliver real-time visibility into both performance and profitability. 

“[With other systems we saw] dated software that wasn’t bringing everything together. [We had] difficulty in navigating the system, difficulty in making changes to anything, and difficulty in just getting a report run.”  

— Rick Norton, Founder & President, IPD Hospitality 

It became clear that they needed more than a software vendor; they needed a partner who understood hotel operations and could bring their teams back into alignment. 

The Partnership 

After testing other systems, IPD realized that no generic or legacy tool could match Inn-Flow’s hospitality focus or partnership approach. The difference was immediate: real-time data, effortless collaboration, and a support team that felt like a true partner. The platform didn’t just work, it worked the way IPD works: transparently, collaboratively, and people-first. 

“[Inn-Flow] walked us through everything. Even if we still have a question…within 24 hours, I have an answer.” 

— Nancy Bailey, VP of Finance, IPD 

The onboarding process was smooth, with hands-on guidance from the Inn-Flow team that made the transition feel seamless and supported from day one. 

The Results 

With the switch complete, IPD leveraged Inn-Flow as the backbone of its operations: 

• Reduced time spent pulling reports, from hours to just minutes per property 

• Corrected invoices directly in-platform, eliminating the need for additional journal entries 

• Flagged and fixed labor overruns before they impact the P&L 

• Fully built, comprehensive budgets in just 20 minutes 

“It’s just so much easier and less time-consuming for me as the person who has to check 40 hotels.” 

— Nancy Bailey, VP of Finance, IPD Hospitailty

“I love the new budgeting and forecasting features within Inn-Flow….I can knock out a budget in 20 minutes.”

— Jason Hayes, VP of Operations, IPD

The Culture and Future 

For IPD, coming back to Inn-Flow meant getting back to what matters: accuracy, alignment, and a partner that feels like part of the team. Instead of juggling systems and spreadsheets, their teams now work together in one platform with tools that make hospitality accounting and operations simpler, faster, and more reliable. 

“We consider them family. We get answers, we get taken care of — and that makes all the difference.”

— Rick Norton, Founder & President, IPD Hospitality