Reporting to the CEO, the VP of Product will be responsible for defining and implementing Inn-Flow’s product vision and go-to-market strategy. As a key member on the executive leadership team, this person will help develop high-impact, cross-functional roadmaps focused on building transformative products. The ideal candidate will be hands-on, self-motivated, and driven with a proven track record of success in providing product leadership throughout the organization.
The VP of Product will:
- Develop a compelling and innovative product vision that aligns with the company’s overall strategy and goals.
- Own roadmap development and execution across the entire product lifecycle – from ideation through post-launch engagement – with clear prioritization around business impact, activation, and usage that drives growth and market differentiation.
- Champion a customer-centric approach, ensuring all product development and strategy align with user needs and feedback to drive satisfaction and loyalty.
- Build an agile product organization that balances innovation and speed to address the needs of different kinds of Inn-Flow customers.
- Mentor and manage a high-performing product organization by assessing talent, mentoring, and retaining top performers.
- Foster a strong, collaborative partnership with the CTO and engineering team to ensure the product organization is building the right solutions with speed, efficiency, and a high-quality bar.
- Define key performance indicators (KPIs) and establish processes to track the success and impact of the product and the team, ensuring measurable outcomes and continuous improvement.
- Collaborate cross-functionally with marketing, sales, and CX to think creatively about pricing, packaging, and expansion strategies and to drive product activation and adoption.
- Play a strategic role in the M&A strategy for leading and evaluating product integrations.
- Stay up-to-date with industry trends, technologies, and best practices. Staying attuned to AI developments and strategically integrating AI into the roadmap to drive efficiency and differentiation is critical.
- Contribute to building a “best place to work” and a winning culture that attracts and retains the best and the brightest.
Qualifications:
- Culture-add to the team: High energy, growth-mindset, intrinsically motivated, team-oriented, a proactive learner, well-rounded, and able to deliver customer value.
- Growth-stage software experience at scale, preferably as the #1 leader in Product.
- Player/coach: Able to operate hands-on and tactically while also being strategic and forward-looking.
- Experience managing a product suite: Skilled at driving strategy and execution across multiple products.
- Ability to build, mentor, and retain a strong team.
- AI-forward: Understands and applies AI capabilities to enhance product strategy, customer value, and differentiation.
- Has successfully launched and scaled products with real revenue and customer impact.
- Business-minded: Commercially savvy; connects product to business outcomes.
- Technically savvy and able to work collaboratively with the engineering team to bring new products to market.
- Ability to work cross-functionally to align people on corporate goals, product strategy, and KPIs.
- M&A integration experience and sophistication, nice to have.
- Vertical b2b SaaS experience, ideally in fintech or hospitality, nice to have.
- Experience working with private equity or venture capital is nice to have.
- Located in (or willing to relocate to) North Carolina, strong preference.
A Little About Inn-Flow
One Solution. Built for Hotels. Inn-Flow operates at the intersection of hospitality and technology and is dedicated to solving the hotel industry’s most familiar challenges, enhancing efficiency, and driving performance. Our comprehensive suite of applications for Accounting, Facilities Management, Labor Management, Procurement, and Sales, along with specialized Payroll and Bookkeeping Services, streamlines hotel operations. Emphasizing Automation, Integrations, and Visibility, our solutions not only stand strong on their own but also highlight Inn-Flow’s core strengths when combined.
Vision: Opening doors to a new era in the hospitality industry where operational mastery, employee satisfaction, and unforgettable guest experiences are made possible through Inn-Flow.
Mission: Our mission is to provide technology solutions that drive operational and financial excellence in the hotel industry, creating the opportunity for owners to invest in growth, employees, guests, and local communities.
Employee Benefits & Culture
We value the talent and dedication it takes to make Inn-Flow a leader in hotel ERP solutions. We are committed to rewarding our team with premium benefits, including health, dental, vision insurance, generous vacation time, 401k investment and match opportunities, continuing education, and employee discounts at major hotel brands.
Equal Opportunity Employer
Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.