Scarlet & Gray Hospitality
Company: Scarlet & Gray Hospitality
Location: Ohio
Portfolio: 5 hotels (Holiday Inn Express, Fairfield Inn & TownePlace, Home2 Suites, Red Roof Inn, Hampton Inn)
Customer Since: 2018
Products Used: Accounting, Payroll, Labor
The Challenge
As Scarlet & Gray expanded, CFO Jasmine Patel found herself spending entire days on back-office tasks. Payroll, reconciliations, and reporting took hours, slowing decisions and creating operational drag.
“I was spending hours doing payroll and month-end reconciliations. It slowed up our reporting and our month.”
The Switch
In 2018, the team discovered Inn-Flow at a hospitality conference. Within just 45 days, they were fully live across their portfolio.
“It is daunting to switch systems… but Inn-Flow was worth it a thousand percent for us.”
The Results
- 50%+ time savings: Payroll and month-end cut from 8–9 hours to 4–6 hours per day.
- One source of truth: Three disconnected systems consolidated into one hotel-built platform.
- Labor control: Overtime reduced by surfacing issues before they hit the P&L.
- Capacity to grow: Freed bandwidth to build hotels and retain top talent.
“It’s given us time to expand, build hotels, and keep the candidates we want.”
Why It Matters
Scarlet & Gray’s journey reflects what many management companies face today: shrinking margins, rising labor costs, and fragmented tools. Inn-Flow gives hotel operators clarity, control, and confidence portfolio-wide — in one intuitive system built by hoteliers.
“Every single person on our team has been excited to use the system. It’s easy. It’s efficient. And it gave us our time back.
Inn-Flow evolves with us — as we’ve grown our portfolio, new features and improvements have grown alongside us.”
