Landmark Group replaced manual, inconsistent accounting processes with a system their team could pick up quickly, improving accuracy, saving time, and creating a foundation for growth.
The Starting Point: “Everything Was Old School”
When Amy Eubanks, Director of Operations at Landmark Group, stepped into a growing portfolio of hotels, their hotel accounting software and back office processes weren’t built for scale.
“Everything was old school.”
Accounting processes relied heavily on spreadsheets, manual workflows, and property-specific habits. Tasks like reconciliation, tracking deposits, and managing day-to-day financial activity required significant manual effort, and often depended on individual knowledge.
As the portfolio expanded, those gaps became harder to ignore.
There was limited visibility into whether everything had been fully accounted for. Processes varied across properties. And without a consistent system in place, it became difficult to confidently track performance or ensure accuracy.
“We decided it would be much more efficient and we’d have better accuracy and tracking and documentation of our expenses… by going to a formal system.”
The Challenge: More Structure Without Slowing Down
Landmark Group didn’t just need better tools—they needed a better way to operate.
They were looking for:
- Stronger accuracy and financial visibility
- Consistent processes across properties
- A foundation that could scale with growth
But they also knew what they wanted to avoid:
- A system that would take months to learn.
- A platform that would slow down already busy teams.
- A tool that required specialized knowledge just to get through daily tasks.
The Turning Point: Choosing the Right Hotel Accounting Software
After evaluating their options, the team made a clear decision:
“After all the comparison shopping, we decided to go to Inn-Flow.”
What stood out was the ability to handle everything in one place:
“It was an all in one [hotel accounting software] solution with Inn-Flow.”
Rather than piecing together multiple tools to cover different parts of the workflow, Landmark Group chose a single system that could support accounting, tracking, and day-to-day operations together.
Just as importantly, it worked the way their team already did.
“They were able to accommodate us with some creative mapping that I easily picked up…”
The Experience: Easy to Learn, Immediate to Use
From the beginning, adoption wasn’t a barrier—it was a strength.
“It makes sense to me… they made the system conform… so I didn’t have to learn a whole new method of tracking that.”
That ease of use translated directly into efficiency.
“It is such a time saver… those time savers are not to be underestimated.”
Work that once required extra time, context, or follow-up could now be completed quickly and consistently.
But the real test came in a moment every hotel team recognizes—when someone else needs to step in.
“I was able to have somebody at my property who hasn’t even used Inn-Flow go in… I walked her through it and everything got done on time.”
“That was somebody who’d never even seen the system before.”
No delays. No bottlenecks. No steep learning curve.
The Impact: More Accuracy, More Consistency, Less Friction
With a single hotel accounting software in place, Landmark Group was able to standardize how work gets done across properties.
“Everybody’s gonna be using the same account codes… it just makes sense to have as much consistency as we can.”
That consistency created clearer visibility across the portfolio:
“They’re really interested in being able to see those side by side comparisons across their portfolios.”
And improved the reliability of daily operations:
“The accuracy of everything that we’re doing now is so much better.”
The Difference: Support That Keeps Work Moving
Ease of use didn’t come at the expense of support.
When questions came up, the team got answers quickly:
“Within five or 10 minutes… they’d already taken care of it.”
And just as importantly, they could rely on consistent follow-through:
“Nobody has ever left me hanging and not followed through on something.”
For a team used to working with multiple vendors, that responsiveness stood out.
“We work with a lot of other software providers… some of them we quite frankly hate because they’re so hard to get ahold of… when someone does [help], it’s very refreshing.”
Built to Scale: Expanding with Confidence
Early results made the next step clear.
After going live with their first two properties, Landmark Group quickly decided to expand Inn-Flow to additional hotels—an investment driven by what they were already seeing in practice.
With stronger processes, better visibility, and a system their team could actually use, they now have a foundation that supports continued growth.
“We’ve been so happy with our experience… just liking the way things are working, the way we expected them to.”