Accounting: More Control, Less Manual Work
In 2025, we reimagined hotel operations automation to give hospitality teams more control and far less manual work across accounting, labor, facilities, and reporting. The goal was simple: reduce repetitive operational tasks so teams can focus on strategy, not spreadsheets.
We saw the impact of this automation in the data. While our user base grew by 15%, the number of invoices processed jumped by 25% to well over 1 million. Even more telling, the total value of payables posted increased by 20% to over $3 billion. This level of scale is only possible through hotel operations automation that removes manual handoffs between systems.
This divergence—where transaction volume outpaces headcount growth—indicates a massive productivity gain. Your teams are processing more volume per person than ever before, leveraging features like automated bank sync and invoice extraction automations to handle the load without adding friction.
Hotel accounting automation is becoming a competitive necessity as transaction volumes grow faster than finance team headcount, a trend also highlighted by industry research from the American Hotel & Lodging Association.
Feature Highlights:
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Next-Gen Operational Budgets & Forecasting: Build budgets with historical side-by-side context, bulk adjustments, and governance tools.
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Step-Based Invoice Approvals: Add structured, multi-level approval workflows with clear order and ownership.
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Operating Statement Enhancements: Gain better visibility with pending-invoice awareness directly in your statements.
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Expanded Positive Pay Support: Broader bank integration support to secure your payments.
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Enhanced ePay & Check Payment Permissions: Increased security with real-time visibility into pending payments.
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Transaction Visibility: View grouped transaction types and details without leaving your current screen.
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Transaction Flagging: New tools specifically designed for bookkeeping services to flag entries for review.
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Vendor Management Enhancements: Clearer vendor posting rules and centralized management to prevent duplicates.
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Bank Sync Alerts: New alerts to prevent data gaps by notifying you immediately when a sync needs attention.
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Read-Only Access: Read and export Daily Activity data even for inactive properties.
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Notifications Hub: Surfacing conversations tied directly to specific transactions for faster resolution.
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Repeating Entry Attachments: Documentation now auto-carries forward for recurring entries.
What Our Customers Are Saying:
“One feature that’s made a big difference for us… is Bank Sync. It significantly speeds up our reconciliation process by clearly matching transactions to entries, reducing time spent searching and minimizing errors. It’s been a game changer during month-end close.” — Alegna Reyes, Corporate Controller, Demand Hospitality
“Month-end is a fraction of the time it used to be because revenue, payroll, and expenses are already mapped correctly.” — Jignesh Patel, President & CEO, JNR Management
Labor: Smarter Forecasting, Stronger Compliance
Labor management saw massive adoption improvements last year as hotel operations automation expanded beyond accounting into scheduling, compliance, and workforce optimization.
The data is undeniable: Total labor hours tracked in the platform surged by nearly 35% (from 15M to 20M hours). This growth far outpaced our user growth, which signals a deepening of usage. Hotels aren’t just scheduling in Inn-Flow anymore; they are using it to capture every minute of activity, optimize housekeeping workloads, and ensure compliance across increasingly complex state regulations.
Feature Highlights:
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Next-Gen Scheduling & Forecasting: Smarter tools to align staffing with occupancy in real-time.
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Housekeeping Optimization: New tools for workload balancing to ensure fair and efficient room assignments.
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Automated Payroll Exports: Expanded integrations to streamline the handoff to payroll providers.
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Compliance Automation: Automated handling for CA/CO attestations, premiums, and overtime rules.
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Daily Approval 2.0: A streamlined workflow for GMs to close the day with accurate labor costs.
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New Labor Dashboards: dedicated views for cost, overtime, productivity, and attendance trends.
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Biometric Consent Workflows: Built-in workflows to manage employee consent for biometric data.
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Sick & Safe Time Automation: Automated tracking and accrual for sick and safe time regulations.
What Our Customers Are Saying:
“Linking schedules to occupancy helped us rein in labor without hurting service. The labor reporting is finally in hotel language—MPCR, departments, the way we actually staff.”— Taylor Gibson, General Manager, IPD Hospitality
“Inn-Flow makes it easy to monitor Payroll – the largest controllable expense… Access to budget numbers and realtime PTD expenses saves an amazing amount of time since its all in one place.”— General Manager, Structure Hospitality
Facilities Management: Mobile-First Operations
2025 marked the full rollout of the Facilities suite—a major milestone that brought maintenance and inspections into the modern era.
By moving these workflows out of binders and into a mobile-first experience, engineering teams gained real-time accountability. The result is a system where preventative maintenance templates, asset lifecycle tracking, and daily tasks all live in the pocket of your field teams, ensuring that facility work happens in the field, not on paper.
Feature Highlights:
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Mobile Work Orders: Create and update work orders with photos and comments directly from mobile devices.
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Preventative Maintenance: Templates with history and compliance tracking to protect your assets.
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Daily Tasks: Operational checklists that reset each day for consistency.
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Asset Management: Full lifecycle tracking for all hotel assets.
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Location Management: Granular management for every room and space on property.
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Digital Logbook: A centralized log for shift-to-shift communication.
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Mobile App: A user-friendly mobile experience designed specifically for field teams.
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Compliance Reporting: Detailed reporting for PM compliance, work orders, and asset activity.
What Our Customers Are Saying:
“For GMs, the mobile approvals and workflows are huge — they don’t have time to sit at a desk.” — Walter Gropp, Accounting, IPD Hospitality
“The prompt notifications of schedule updates, the ease of navigating through features, and the consistent updates and repairs done immediately with minimal down time.” — Chief Engineer, Magnificent Mile Hotel Management
Business Intelligence: Insights That Drive Action
As data volume explodes, clarity becomes paramount. 2025 was the year we transformed Inn-Flow BI into a flexible, customizable analytics engine. Business Intelligence plays a critical role in hotel accounting automation by turning raw data into actionable insights.
The focus last year was on “forward-looking” visibility. We moved beyond static reporting to dynamic dashboards that help you spot variances before they become month-end surprises. With improved visualization for deposits and commissions, plus deep-dive tracking for Out-of-Order (OOO) and Comp rooms, leaders can now answer the “why” behind their numbers instantly.
Feature Highlights:
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Custom Dashboards: Build views around your specific KPIs, roles, or brand standards.
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Visual Indicators: New visual cues for deposits, adjustments, and commissions to spot variances instantly.
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OOO, Comp, and No-Show Tracking: Deepened visibility into room status directly within your reports.
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MPCR & Wage Type Visibility: Granular data added to the Daily Flash report for better labor monitoring.
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Portfolio Dashboard Upgrades: Enhanced comparison tools to benchmark performance across properties.
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Standardized Metrics: Metric names and definitions have been standardized across the platform for consistency.
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Smart Filters: Filters that only show relevant data to unclutter your view.
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Persistent Dashboard Selection: Smoother navigation that remembers your preferred dashboard views.
What Our Customers Are Saying:
“Regional managers can look at the same dashboards I’m looking at, so we’re coaching from facts, not guesses.” — Nancy Baillie, Corporate Controller, IPD Hospitality
“We finally have forward-looking visibility instead of waiting on someone to dump reports.” — Rick Norton, President, IPD Hospitality
Looking Ahead to 2026
2025 was a year of innovation, but we couldn’t have done it without your partnership, trust, and feedback. The scale we achieved together—processing billions in payables and managing millions of labor hours—sets the stage for an even stronger year ahead. As we look ahead, hotel accounting automation will continue to be the foundation for scalable, compliant hotel operations.
We are already building what’s next. Here’s to 2026. 🚀
